What Should I Do in Case of an Accident?

1️⃣ Ensure Safety First

If possible, move the vehicle to a safe location.
Turn on the hazard warning lights.
Place the reflective warning triangle at an appropriate distance.
If there are any injuries, immediately call 112 Emergency Services.

2️⃣ Do Not Leave the Scene

Even if the accident is minor, the vehicle should not be moved until official procedures are completed
(unless it poses a danger to traffic flow).

3️⃣ Prepare the Correct Report According to the Type of Accident

In accidents involving injuries, alcohol, or damage to public property:
👉 Traffic police or gendarmerie must be called, and an official accident report must be issued.

In accidents involving only material damage:
👉 The Material Damage Accident Report must be fully and accurately completed by the parties involved.

4️⃣ Take Visual Records (Very Important)

The following photos must be taken:

License plates of the vehicles
General position of the vehicles
Clear images of the damage from both close-up and wide angles
Surrounding elements such as the road, traffic signs, and traffic lights

📌 These photos are critical for insurance and damage assessment processes.

5️⃣ Obtain Information from the Other Party

Driving licence
Vehicle registration
Insurance policy
(Photos of these documents may be taken)

6️⃣ Inform the Car Rental Company Immediately

Contact the car rental company or call center as soon as the accident occurs.
The company will guide you regarding:
- Towing service
- Authorized service
- Insurance procedures

7️⃣ Do Not Make Unauthorized Interventions

Do not arrange repairs on your own.
Do not send the vehicle to a service center or tow truck without company approval.
Do not attempt to conceal the damage.

8️⃣ Insurance Coverage and Liability Information

Insurance coverage varies depending on the package selected during the reservation and the voucher / contract terms.
The terms “full insurance” or “full coverage”:
- Do not necessarily mean unlimited and unconditional waiver of liability in all cases.
Some insurance policies may be provided by third parties, and any reimbursement process is handled through the relevant provider.

⚠️ Important Reminder
Missing documentation, late notification, or actions taken contrary to procedures may result in:

Exclusion from insurance coverage
Additional charges and expenses