EURO
EN

FREQUENTLY ASKED QUESTIONS

How Can I Rent My Vehicle ?

CAR RENTAL TERMS – GENERAL INFORMATION

This information has been prepared based on the standard practices of car rental companies operating in Türkiye, primarily AVC GLOBAL Car Rental. Its purpose is to ensure that our domestic and international guests are informed accurately and transparently about the rental process in advance.

1️⃣ Driver and Age Requirements

The renter and any additional drivers must hold a valid driving licence.

The minimum age and driving licence duration requirements may vary depending on the vehicle category.

Generally, economy class vehicles have more flexible criteria, while higher-segment vehicles are subject to stricter requirements.

2️⃣ Credit Card, Credit Score and Financial Assessment

Car rental companies reserve the right to verify credit card validity and conduct a financial risk assessment prior to vehicle delivery.

For citizens of the Republic of Türkiye, the following may be evaluated:

  • Findeks / credit score

  • Previous rental history and risk profile

In cases of insufficient credit score, negative risk profile, or security concerns:

  • The rental may be carried out with additional security, or

  • The rental may be cancelled

⚠️ Credit score assessments are conducted to ensure the personal safety of the renter and the protection of the vehicle fleet.

3️⃣ Procedures for International Guests

Foreign guests are required to present:

  • Passport

  • Valid international or national driving licence

  • Valid credit card

For guests whose credit records cannot be accessed through Turkish systems:

  • Higher deposit requirements

  • Limited vehicle category options, or

  • Mandatory full insurance packages
    may apply.

4️⃣ Unsafe Driving and Inappropriate Conduct

The following situations may result in refusal to initiate the rental or unilateral termination:

  • Suspicion of driving under the influence of alcohol or drugs

  • Aggressive, threatening, or inappropriate behaviour

  • Use of the vehicle outside contractual terms (racing, drifting, off-road, etc.)

  • Providing false or incomplete information

  • Allowing unauthorized third parties to drive the vehicle

In such cases, the company reserves the right to:

  • Refuse vehicle delivery

  • Immediately terminate the ongoing rental

  • Notify law enforcement authorities if deemed necessary

5️⃣ Rental Cancellation and Company Authority

Car rental companies reserve the right to refuse or cancel a rental, even if previously confirmed, due to:

  • Security reasons

  • Insurance validity

  • Financial risk

  • Legal and regulatory compliance

📌 This is not arbitrary but required by international car rental standards and insurance regulations.

6️⃣ Transparency and Guest Safety

All these practices aim to:

  • Ensure guest safety

  • Maintain insurance coverage of vehicles

  • Provide fair and sustainable service

Guests are expected to provide accurate information, comply with contractual terms, and return the vehicle in the condition it was delivered.

📲 Information and Support
For the most up-to-date and personalized information regarding rental terms, insurance options, and deposit policies, please contact us via our call center or official WhatsApp line.

How Can I Rent My Vehicle ?
What Should I Do in Case of an Accident?

What Should I Do in Case of an Accident?

1️⃣ Ensure Safety First

  • If possible, move the vehicle to a safe location.

  • Turn on the hazard warning lights.

  • Place the reflective warning triangle at an appropriate distance.

  • If there are any injuries, immediately call 112 Emergency Services.

2️⃣ Do Not Leave the Scene

  • Even if the accident is minor, the vehicle should not be moved until official procedures are completed
    (unless it poses a danger to traffic flow).

3️⃣ Prepare the Correct Report According to the Type of Accident

In accidents involving injuries, alcohol, or damage to public property:
👉 Traffic police or gendarmerie must be called, and an official accident report must be issued.

In accidents involving only material damage:
👉 The Material Damage Accident Report must be fully and accurately completed by the parties involved.

4️⃣ Take Visual Records (Very Important)

The following photos must be taken:

  • License plates of the vehicles

  • General position of the vehicles

  • Clear images of the damage from both close-up and wide angles

  • Surrounding elements such as the road, traffic signs, and traffic lights

📌 These photos are critical for insurance and damage assessment processes.

5️⃣ Obtain Information from the Other Party

  • Driving licence

  • Vehicle registration

  • Insurance policy
    (Photos of these documents may be taken)

6️⃣ Inform the Car Rental Company Immediately

  • Contact the car rental company or call center as soon as the accident occurs.

  • The company will guide you regarding:

    • Towing service

    • Authorized service

    • Insurance procedures

7️⃣ Do Not Make Unauthorized Interventions

  • Do not arrange repairs on your own.

  • Do not send the vehicle to a service center or tow truck without company approval.

  • Do not attempt to conceal the damage.

8️⃣ Insurance Coverage and Liability Information

  • Insurance coverage varies depending on the package selected during the reservation and the voucher / contract terms.

  • The terms “full insurance” or “full coverage”:

    • Do not necessarily mean unlimited and unconditional waiver of liability in all cases.

  • Some insurance policies may be provided by third parties, and any reimbursement process is handled through the relevant provider.

⚠️ Important Reminder
Missing documentation, late notification, or actions taken contrary to procedures may result in:

  • Exclusion from insurance coverage

  • Additional charges and expenses

What Should I Do in Case of an Accident?
whatsapp
We use cookies on our website to support technical features that improve user experience. Click for detailed information.
Accept